Shipping Information

WHAT IS THE NORMAL METHOD OF SHIPPING YOU USE?
 - Our primary method of shipping is via AUSPOST mail. However, alternate methods may be available upon request at an additional charge.

WHAT DOES DOMESTIC SHIPPING COST?
 - The cost of domestic shipping within Australia is $9.50 AUD

IF I PLACE AN ORDER, WHEN WILL IT SHIP?
 - All orders are scheduled to ship the following day from the time you place your order. Please be considerate of this when you are calculating whether your package is on time.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?
 - For all domestic orders we ask that you allow 3-7 business days for delivery. 

HOW CAN I TRACK MY ORDER?
 - For domestic orders you will receive a confirmation email with a tracking number that you can use through the tracking system on the Auspost official website. 

Note: Make sure to check your Junk/Spam folder, as sometimes our shipping & tracking emails may be filtered due to user end email client settings.
 
WHAT IF I ORDER A PRODUCT AND I DON'T LIKE IT?
 - No worries, there is a 30 day money back satisfaction guarantee. If you are not satisfied with the product you may return it at your cost, and upon receiving the item, you will be refunded for the full product price excluding shipping and handling.

For additional questions simply contact us at: info@creaproducts.com.au